Privacy Policy

Introduction to privacy policy

NA Law Solicitors (“NA Law”) is committed to the protection of your data and privacy.

We will endeavour to hold and use any data collected from or provided by you in accordance with this Privacy Policy (“Policy”), detailed hereafter, and in compliance with our obligations and your rights under the Data Protection Act 1998 and the General Data Protection Regulation (“GDPR”) 2018.

The Policy will detail how NA Law will collect your personal data, store it and use it. The Policy will also explain your rights under the law in respect of your personal data. Please read this Policy to understand your rights and our responsibilities. If you have any questions, please contact us using our contact details provided within the Policy.

The Policy will apply to the NA Law website (“the website”) and any correspondences between NA Law and yourself.

NA Law may change the Policy whenever necessary. This may be due to changes in the law concerning data protection, or if there are changes to NA Law which may impact your personal data. All changes will be communicated by NA Law through the NA Law website and, where appropriate, provided through email notification.

Business and contact information

NA Law is a firm of solicitors specialising in all immigration-related enquiries. NA Law Solicitors is regulated by the Solicitors Regulation Authority – SRA Number 645049. Office address – 8 Kew Bridge Road, Brentford, TW8 0FD.

Data controller: NA Law Solicitors/Najma Ali.

Email: admin@nalawsolicitors.co.uk

Telephone no.: 0203 5245439

Information and personal data we may collect from you

The data NA Law collects may include:

  • Name
  • Date of birth
  • Contact details: address, email, telephone number
  • Gender
  • Racial or ethnic origin
  • Religion
  • Passport number
  • Bank account/payment details
  • Profession
  • Business name
  • Business details

NA Law collects information in a number of ways including:

  • Online forms
  • Correspondences
  • Copies of ID; passports, driving licence
  • Contracts
  • Online newsletters and social media details

If you get in touch with us through the Immigration Law Enquiries form on the Contact page on our website www.nalawsolicitors.co.uk, we will collect the personal data you provide, i.e. your name, telephone number, email address and the nature of your immigration issue. We may also collect any personal information and data about you from the emails, letters and other communications you send us including any documents you provide, as well as through publicly available services, regulatory bodies and other persons.

We may also gather information on your use of our website.

Legal basis for the collection, processing and use of your personal data

We will use your personal data for the following purposes:

  • To communicate and manage our relationship with you
  • To improve our services and better cater for your needs
  • To perform our services and carry out your instructions
  • To keep you updated on relevant immigration news and changes to the law
  • Send you marketing information, if you consent to being sent marketing information. Please note that you can opt out of receiving marketing information whenever you want by unsubscribing from emails or social media posts.
  • To comply with legal, regulatory and/or accounting and auditing obligations
  • Business and administrative purposes such as billing, business planning and updating our client information

The legal basis for the collection and processing of your data following enquiries about our services, initial consultations, general and specific immigration advice and you becoming a client will be the entering into and performance of a contract between NA law and yourself.

In the case of organisations, the legal basis for collecting and processing of data of your employees and other persons who themselves are not party to the contract between NA Law and yourself, will be legitimate interest.

NA Law may occasionally send you information which we consider to be relevant to the nature of your immigration issue and of interest to you. In such cases, the legal basis for the processing of your data will be your consent and/or legitimate interest.

IP address, analytical data and cookies

For system administration purposes and internal analysis, NA Law may collect statistical data about your computer, such as IP address, operating system and browser. This data is anonymised and cannot be used to identify you.

The NA Law website uses cookies. This allows our system to anonymously recognise returning visitors and improve the user experience, to analyse user behaviour and to enable us to improve the performance of the website.

NA Law uses the following cookies:

  • Strictly necessary cookies: to ensure the smooth running of the website, e.g. to allow for the use of e-billing services and secure log-ins
  • Analytical cookies: to count the number of visitors on our website and to analyse user behaviour in order to improve the accessibility of information and usability of the website
  • Functionality cookies: to recognise returning uses to the website to allow for personalised content and to remember user preferences
  • Flash cookies: to enable audio and video content via Adobe Flash Player on our website

You can block cookies by changing the settings in your internet browser accordingly. However, blocking all cookies may result in you not being able to access certain content on our website or it not being displayed correctly.

Disclosure of your data to others

As a matter of course, NA Law will not disclose your personal data to any third parties, subject to legal exceptions (legal proceedings, government instructions or a court order). In some circumstances, we will need to share your personal data in order to provide our services to you effectively, such as payment processing, ID checking and delivery.

NA Law may occasionally use the services of external service providers for IT and marketing, which may require the disclosure of your data to those professionals to enable them to perform their service for us.

Your data will only be disclosed for a purpose and in a manner which is consistent with this Policy.

Storing your personal information and data

All the client information we hold is stored on our secure servers. While we take every measure to protect the personal data we hold and to prevent unauthorised access once we have received it from you, we cannot guarantee the secure transmission of your data to our site. Any transmission of information over the internet carries a certain security risk and is therefore at your own risk.

Security and data retention

NA Law will store, access and process your personal data through a number of secure means. Security procedures undertaken by NA Law include:

  • Username and password protected laptops and desktops
  • Off-the-shelf anti-virus software
  • All data in electronic format will be backed up from NA Law’s remote server onto the company’s laptops or desktops
  • All original documents, proofs of ID, bills and legal documents or copies will be stored in a lockable filing cabinet within the office premises only. Note: NA Law will handle original documents only as long as necessary, as part of the service, and will keep you updated on the location of them i.e. when sending original documentation to the Home Office.
  • Your personal data will be restricted to a limited number of solicitors or employees in NA Law who are directly involved in your case.
  • All NA Law staff will be trained on the company privacy policy and data security.

NA Law will only keep your personal data for as long as it is required and only for the reasons it was required. NA Law can keep your personal data records for up to 6 years from the date of the final bill, except in some instances where you specifically ask for them to be returned. In some cases, we may keep your files for a shorter time period where you request the records and documents to which you are entitled or after completing the work. Please note, if there are fees and expenses still owed, we are entitled to retain the documents for up to 6 years after the date of the final bill. We will not destroy documents that you ask us to deposit in safe custody.

Your rights

The recently introduced GDPR gives you more rights to your personal data held by NA Law than was the case under the old legislation.

Under the GDPR you have the right to:

  • Access the personal data that we hold about you
  • Correct any of the personal data we hold about you, if it is inaccurate
  • Be informed of how we collect and use your personal data
  • Put restrictions on your personal data and how we process it
  • Object to your personal data being used in a certain way
  • Allow you the right to data portability. If you provide personal data to NA Law directly and the data is processed automatically, you can ask for it to be provided back to you for it to be used for another purpose
  • Right to be forgotten (ask for your personal data to be deleted)*

You can exercise these rights at any time by getting in touch with NA Law using the contact details provided in this Policy.

* NA Law will not erase your records as we are required to keep your transactional data to comply with our obligations to the local tax and revenue authorities. However, NA Law will anonymise any data which could be used to identify you, e.g. your name and contact details. Please note that some of NA Law’s security and governance protections are not covered by your right to be forgotten:

  • Encrypted system backups, held for up to 10 years.
  • Our anti-spam and email gateway. NA Law uses email archiving for security purposes, and your information may be kept there.

To find out more information about your personal data rights, you can contact us using the contact details provided in this Policy. Additional information is also available from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Your consent

By submitting your personal information to NA Law, you give your consent to that information being used as described in this Policy.

If you submit information of a sensitive nature (racial and ethnic origins, religious beliefs etc.), you consent to the use of that information for the purposes given and for equal opportunities monitoring.

Although NA Law is based in the UK, your data may be transferred to and stored in countries outside the European Economic Area (“EEA”) with different data protection laws and be processed by staff situated there. By submitting your personal information, you consent to this transfer, storing or processing. NA Law will take reasonable steps to ensure the secure treatment of your data in compliance with this Policy.

Linking to other websites / third- party content

NA Law’s website and social media pages may have links to other websites and third-party content. NA Law does not endorse or take any responsibility for the content or information contained within the linked websites or social media pages.

How to contact us

If you need to contact NA Law regarding your personal data, our Policy, your rights under the GDPR or to make a subject access request, please contact us by either post, phone or email.

Our contact details are:

Address: 8 Kew Bridge Road, Brentford, TW8 0FD

Tel no. : 0203 5245439

Email : admin@nalawsolicitors.co.uk

Please ensure that any letter or email request is made for the attention of the Data Protection Officer.

This Privacy Policy is effective as of 25 May 2018.

© 2018 All rights reserved. NA Law Solicitors

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