Complaints Policy

At NA Law Solicitors we pride ourselves in being able to offer a well-respected, high quality and professional service to our clients. However, as a client, should you feel dissatisfied with the service provided or the service you are currently receiving, you are entitled to make a formal complaint. However, any complaint made will not affect your case.

Any concerns should be raised in the first instance with the solicitor responsible for your matter directly. The solicitor responsible will do their best and work with you to swiftly resolve your concerns.

If the solicitor responsible for your matters has not mitigated your concerns, please contact principal solicitor Najma Ali at or call her on 0203 524 5439. Or, you can post a complaints letter to 45 Quayside House, 8 Kew Bridge Road, Brentford TW8 OHT. The principal solicitor will then investigate your complaint further and do her best to get back to you promptly and in writing. Please note that we have a total of eight weeks to investigate your complaint.

If your complaint could not be resolved

If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, call 0300 555 0333 or email  about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. The Legal Ombudsman has provided further guidance on its service at:   

If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information please visit: ​​

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