Complaints Policy

At NA Law Solicitors we pride ourselves in being able to offer a well-respected, high quality and professional service to our clients. However, as a client, should you feel dissatisfied with the service provided or the service you are currently receiving, you are entitled to make a formal complaint. However, any complaint made will not affect your case.

Any concerns should be raised in the first instance with the solicitor responsible for your matter directly. The solicitor responsible will do their best and work with you to swiftly resolve your concerns.

If the solicitor responsible for your matters has not mitigated your concerns, please contact principal solicitor Najma Ali at admin@nalawsolicitors.co.uk or call her on 0203 524 5439. Or, you can post a complaints letter to 45 Quayside House, 8 Kew Bridge Road, Brentford TW8 OHT. The principal solicitor will then investigate your complaint further and do her best to get back to you promptly and in writing. Please note that we have a total of eight weeks to investigate your complaint.

If your complaint could not be resolved

If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, call 0300 555 0333 or email enquiries@legalombudsman.org.uk about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. The Legal Ombudsman has provided further guidance on its service at: https://www.legalombudsman.org.uk/

If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information please visit: https://www.legalombudsman.org.uk/

NA Law Solicitors

5.0

Based on 28 reviews

Aiman Tabony

14:58 23 Mar 20

Excellent work and service ,thanks to the amazing... NA and her team of professionals we obtained work visa very fast . They were quick , efficient , professional, and very clear in all communication. We recommend them highly. Thank you Najma !read more

Bashir Gulzada

11:16 17 Feb 20

I found NA Law Solicitors firm in understanding... their clients legal requirements & advising them in their best interest. Recommend their services.read more

Lucja Stopyra

13:12 05 Feb 20

NA Solicitors have been responsive and flexible... in their approach since the first day I contacted them. They were the only company I approached that replied straight away and agreed to help me remotely as during the period of our initial consultations I was abroad. Bodrul Amin is a professional and supportive solicitor and has in-depth knowledge of employment law. He guided me through all the documents I provided and suggested different possibilities. I recommend NA Solicitors Services.read more

Zaid kk Khalid

08:27 04 Feb 20

Najma Ali has been really positive since the... first day we consulted for the Sole Rep Visa, and that certainly also helped me to prepare and decide for this route. Pleasantly got the visa approved within 2 weeks of documents submission. Highly recommend NA Law Solicitors!read more

Sam Sandhu

18:35 03 Feb 20

It was very reassuring to have support and... guidance through my whole naturalisation application process. I had contacted many firms previously but to even have an initial Consultation proved to be far to expensive. After many bad experiences it was very refreshing to have the professionalism and personable touch provided by NA law. The company provided support consistently and reassurance. I would recommend them to everyone. I was successful in my applications thanks to the thoroughness and support provided by NA law.read more

Bharat Kumar

09:32 09 Dec 19

I had approached NA Law, Najma Ali, for our... company's Tier 2 sponsorship application. She and her team were pretty professional, asking the right questions and answering the queries with due thought during the process. They supported us with all necessary documentation to file the application. There was a necessity to file the application a second time but they were not at fault. They helped us on it for no fee and we incurred no additional charges for the same which went through successfully. Overall, I would strongly recommend their services.read more

Kiri Ward

12:51 05 Dec 19

We are thrilled to have recently received our... Sponsorship License - all thanks to NA Law! Before working with NA Law, we had previously submitted an application, which was rejected. NA Law provided the guidance that we really needed, and held our hand throughout the entire process, resulting in a speedy successful application. They were extremely knowledgable, professional, thorough and clear. They certainly took the stress out of the process for us and we would highly recommend them to anybody looking for immigration-related help!read more

Brandy Chan

16:01 01 Jul 19

NewLaw Solicitors are very professional law firm.... They provided me great service, help and guidance in my UK Visa application. They went through everything in great details and prepared as much as possible for me, which saved me a lot of time. In addition they are very patient and reactive for any of my requests. I really appreciate their help in my VISA application. Nash Yangread more

John Short

13:48 16 May 19

NA Law assisted with the extension of my wife's... British Residence Permit. This was a complex process, the outcome of which was in doubt. I contacted their principal, Najma Ali out of the blue from a Google search, and she gave us a good deal of help and valuable advice before I had even appointed her firm. Her quotation was more than reasonable compared with the previous solicitors we had used, and, although the amount of work turned out to be significantly more than originally anticipated, she stuck to her quote and achieved a successful result. Indeed, her presentation of the application was so comprehensive, that the Home Office granted the extension far more quickly than is the norm. Najma was patient, proficient, and professional. She contacted me on several occasions out of hours and at weekends in order to meet the deadline, and inspired confidence. She did everything that was promised. Even if, for reasons beyond her control, the application had not been successful, I would not hesitate to employ her again. In fact, I have since employed her on another matter, and envisage continuing to do so in the foreseeable future.read more

Etta Shon

11:55 13 May 19

My complex visa application was approved thanks... to this firm’s dedicated and thorough team. They were very prompt with communication and always available. I will be using them again.read more

Haider Imam

13:51 10 May 19

The first time we applied to employ a computer... scientist on a Tier 2 Visa we were rejected by the Home Office. It took eight weeks to get to that verdict. In hindsight, we really weren't clear on the amount & clarity of the documentation needed to get approval. With NA Law, though, we achieved acceptance in 6 weeks from our first phone call, plus an A rating from the Home Office, simplifying the process even further for us. The NA Law team was great to work with. No nonsense, trustworthy, proactive, super-efficient & excellent value for money. I wholeheartedly recommend them to you if you have immigration (or other) challenges you need to apply legal expertise to.read more

Waqar Ahmed

11:43 23 Apr 19

Najma Ali is a professional and supportive... solicitor and has in depth knowledge of immigration law. Our application for Sponsor’s licence was so thorough that it was approved by Home Office within a week. Highly recommended.read more

Adham Youssef

22:04 04 Apr 19

This is the second time myself and the family... have sought NA law with a successful outcome. Najma has been very friendly, supportive and knowledgeable. A lengthy spouse visa application was successfully well planned and put together and my mother’s citizenship prior to that. Highly recommended.read more

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